Privacy Policy

Information we may collect

The information handled by Dragonslots Casino depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse the site or use an account. We try to limit collection to information that is reasonably needed for the relevant purpose.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, account login information, country or region, responsible gaming preferences and communications with our support team. We may also receive information needed to confirm that an account belongs to the person using it and that the person is eligible to use the services.

Verification information

To meet verification, security and anti-fraud requirements, we may request identity or address documents and related information. This can include copies or details from identification documents, information used to check age or identity, and records of verification results. We handle these materials carefully and use them for appropriate compliance, account protection and risk management purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to the services. Payment providers may process payment details directly. We may receive transaction references, payment status, limited payment information and records needed to prevent fraud, resolve disputes, provide support and meet legal obligations. We do not generally need to retain complete payment card details where these are handled by an external payment provider.

Technical, device and cookie information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location derived from technical information, access times and error or performance data. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website use and improve the online experience.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

• Creating, maintaining and administering your account.
• Providing games, account features, customer support and other requested services.
• Confirming identity, age, eligibility and account ownership.
• Conducting security, anti-fraud, anti-money-laundering and responsible gambling checks.
• Processing or recording deposits, withdrawals and other transactions.
• Communicating with you about your account, service notices, security matters and support requests.
• Sending marketing communications where permitted and where you have provided any consent required.
• Monitoring, testing and improving website performance, usability and security.
• Investigating suspected misuse, breaches of terms, fraud or other unlawful activity.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Establishing, exercising or defending legal rights and protecting the interests of players, the website and other people.

Where appropriate, we may rely on your consent, the need to provide a service you have requested, legitimate operational interests, security requirements or a legal obligation. If information is required to create or operate an account, complete verification or process a transaction, not providing it may mean that some services cannot be provided.

Marketing communications

We may send information about services, promotions or website updates where this is permitted and appropriate. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@dragonslotscasino.best. Service and security messages may still be sent when they are necessary for your account or requested activity.

Sharing, security and retention

We may share relevant information with carefully selected service providers that help operate the website and its services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should only use information for authorised purposes and are expected to apply suitable safeguards.

Information may also be disclosed where necessary to comply with a lawful request, court process or other legal requirement; to protect the safety, rights or property of players or others; to investigate fraud or security incidents; or to establish, exercise or defend legal claims. If the business or its assets change hands, relevant information may be transferred as part of that change, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and restricted handling of sensitive records. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

International handling

Our service providers or technology systems may be located in Australia or other countries. Where personal information is handled outside Australia, reasonable steps are taken to support appropriate security and privacy protections, taking account of applicable requirements and the nature of the information involved.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device. Essential cookies may be needed for account access, security, navigation and core website functions. Other cookies may help remember preferences, measure website use or improve content and performance. You can manage, block or delete cookies through your browser settings. Blocking some cookies may affect the availability or functionality of parts of the website.

Access, correction and deletion

Subject to applicable requirements and reasonable identity checks, you may ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, or ask for deletion of information that is no longer needed or may lawfully be removed. Deletion may not be possible where information must be retained for legal, security, dispute-resolution, fraud-prevention or other legitimate reasons.

How to make a request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@dragonslotscasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable confirmation of your identity before responding, particularly where the request involves sensitive information or account security.

We will review and respond to privacy requests within a reasonable period, subject to the nature of the request, any applicable requirements and the need to protect other people’s information. If we cannot fulfil a request, we will generally explain the reason, unless doing so would be restricted.

Changes and questions

This Privacy Policy may be changed when our services, technology or obligations change. The latest version will apply when it is published on the website, unless stated otherwise. If you have a question about this policy or how your information is handled, contact support@dragonslotscasino.best.